Information Technology (IT) Operations Assistant SC 4
Posted 14/11/2018
Beirut - Lebanon

Job Description

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


This Vacancy Anouncement will close on 27 November 2018 at 11:59 PM, Rome Time


– This position is open to qualified Lebanese candidates.Qualified Lebanese Female candidates are highly encouraged to apply

– Only shorltisted candidates will be contacted for further assessment and/or interview


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services. 

KEY ACCOUNTABILITIES (not all-inclusive)

The incumbent will be based in Beirut and may need to travel frequently to the Field Offices in different parts of the country.

The incumbent will report to the Head of IT and will be responsible for successful delivery of IT operational objectives as determined by the head of IT. Within delegated authority, the staff member will be responsible for the following duties:

1- Carry-out system and equipment maintenance tasks, such as system protection to ensure they are running effectively and enable easy and efficient use.

2- Help Desk first point of contact

3- Allocate and assign support tickets as required

4- Assist in troubleshooting and to test and support all enterprise systems responsible for daily operations of IT services and proper data and voice connectivity of all users in and between Country Office and the Sub-Offices.

5- Assist in Installing and maintaining computers and other IT related equipment in the existing network.

6- Service computer and IT related hardware ensuring a maximum uptime.

7- Installation of hardware upgrades for IT infrastructure and installation and decommissioning of computer equipment and software as requires.

8- Provide user support, hands-on training, and advise for all IT related issues.

9- Work closely with the team to provide advice and support to managers and users, understanding and resolving issues, and ensuring IT policies, procedures, systems and tools are correctly applied to support them.

10- Assist in setting up, controlling and maintaining the performance of all radio communications equipment in the country.

11- Interact effectively with internal and external colleagues and user groups to understand their needs and provide appropriate technical support.

12- Provide detail reports on all of the above.

13- Respond to basic queries about technology and systems to support the correct application of technology.

14- Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.

15- Ensure information is up to date and accurate within inventories, websites and archives in order to support senior officers in managing these systems.

16- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

17- Provide SCOPE support functions as required.

18- Perform other related duties as required.


Education: Completion of Secondary School Education. University degree in Information Technology, Computer Engineering or other related field is an advantage.

Experience: At least three (3) years of progressive experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.

Language: Fluency both oral and written communication in English and Arabic.

Knowledge and Skills:

  • Very good command of Microsoft Office applications and products.
  • Ability to use and setup standard office equipment such as photocopiers and scanners.
  • Knowledge of standard office software packages, e.g. Microsoft word.
  • Uses tact and courtesy to give and receive information with a variety of individuals.
  • Good attention to detail in order to identify problems and provide adequate solutions.
  • Ability to work to deadlines and follow clear instructions.  



  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  •  Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  •  Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  •  Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.


  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  •  Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  •  Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  •  Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.


  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  •  Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  •  Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  •  Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.


  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  •  Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  •  Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.’


Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Above texts are copied from UN WFP Official Web Page (WFP.org) 
Copyright 2018 © World Food Programme

Like and Follow us on

Subscribe to our Newsletter

World Food Programme Job Openings As of 13 October 2023

Programme Policy Officer (Durable Solutions and Refugee Integration – Coordination Consultant)Requisition ID: 829922 – Posted on 13/10/2023 – Short Term Monthly  –  Africa, Western  –  MauritaniaNouakchott  –  Working Job Language (1)  –  PROGRAMME

Read More »

Leave a Reply