UN Job in Geneva
INFORMATION MANAGEMENT ASSISTANT, G6
|INFORMATION MANAGEMENT ASSISTANT, G6
|Job Code Title:
|INFORMATION MANAGEMENT ASSISTANT
|Division of Conference Management
|24 September 2018 – 23 October 2018
|Job Opening Number:
|18-Information Management Systems-UNOG DCM-103682-R-Geneva (O)
Org. Setting and Reporting
This position is located in the Languages Support Unit, Languages Service, Division of Conference Management, United Nations Office at Geneva.
Within delegated authority, the incumbent will be responsible for the following duties:
• Performs tasks related to business analysis, testing, debugging, maintenance and implementation of application systems releases, modules and functionalities.
• Tests and implements simple computer application systems and programs using UN established standards for IT technologies, programming languages and tools.
• Serves as subject matter expert, under the leadership of the project manager and in coordination with the relevant development team, in the planning, specification, design, development, implementation and support of computer application systems; independently liaises with users to define and specify requirements.
• Carries out scheduled services, installs language specific computer application systems software and equipment according to specifications; monitors computer applications systems using appropriate monitoring tools and produces monitoring reports.
• Provides 1st and 2nd level technical support on, including end-user support of Computer Assisted Translation (CAT) tools, machine translation, translation memory, documentation database and systems.
• Diagnoses and resolves relevant software applications or connectivity problems with minimum delays; follow-up and logs all actions in tracking system; takes steps to resolve problems and/or to complete tasks.
• Prepares technical and user documentation for deployed computer application systems, as well as training materials and conducts technical presentations.
• Maintains functional specifications for computer application systems, programs and procedures implemented and/or modified.
• Provides support for deployed computer application systems, including version management, data recovery and deployment to users’ offices; performs ongoing reviews with users and developers and responds to users requests.
• Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports.
• Serves as focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units, including the relevant Regional Technology Centre (RTC) and Enterprise Application Centre (EAC), to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.
• Provides advice to clients regarding ICT standards and workflow processes.
• Performs quality assurance procedures to ensure client satisfaction. Escalates problems encountered to the supervisor. Keeps abreast of developments in the field; conducts research on new technologies as requested; performs benchmarking and proposes new acquisitions.
• Provides ongoing and specialized training to end-users on standard and language specific systems, including word processing techniques, CAT tools and other software and databases; advises users on alignment, technology, including but not limited to machine translation systems.
• Provides guidance to new/junior staff.
• Performs other duties as assigned.
Knowledge of organizational information infrastructure, including software and application systems. Knowledge of VBA, MS Word Macros, .NET and relevant programming languages. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to work effectively and efficiently with service providers. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
High school diploma or equivalent. Having passed the International Computer Drivers License (ICDL) or the European Computer Driver’s License (ECDL) would be an asset.
At least seven (7) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area are required. Experience as advance MS Word user in building Macros and VBAs (Visual Basic for Application) for the creation and design of online/interactive models in MS office is desirable. Experience with web application development, content management systems, HTML 5 Java Script and CSS is also desirable. Experience with documents processing systems, Computer Assisted Translation (CAT) tools, as well as experience in technical writing, and providing training would be an advantage.
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English or French is required. Knowledge of Russian is an advantage.
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.
This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.
Passing the United Nations Administrative Assessment Support Test (ASAT) at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, ICTY or the Global General Services Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
Above texts are copied from United Nations Official Web Page (careers.un.org)
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