ICT Specialist (Specializing in the Design of Digital Centers and Call Centers) – Localizing e-Government for Accelerated Provision of Services (LEAPS) Project
|Location :||Cotabato City, PHILIPPINES|
|Application Deadline :||22-Oct-20 (Midnight New York, USA)|
|Time left :||7d 8h 22m|
|Additional Category :||Management|
|Type of Contract :||Individual Contract|
|Post Level :||National Consultant|
|Languages Required :||English|
|Expected Duration of Assignment :||30 working days over 2.5 months|
UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
Individual Consultant: ICT Specialist (Specializing in the Design of Digital Centers and Call Centers) – Localizing e-Government for Accelerated Provision of Services (LEAPS) Project
Design of the Digital Centers and Interactive Call Centers for MILG-BARMM under the Localizing e-Government for Accelerated Provision of Services (LEAPS) Project
Consistent with its mandate to prioritize the acquisition, adoption, innovation, and application of science and technology for development and its pursuit of competence, excellence and service innovation as provided in both the Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao (BARMM) and the Revised Transition Plan 2019-2022 for the Bangsamoro Transition Authority, the Bangsamoro Government, through the Ministry of the Interior and Local Government (MILG), forged a partnership with UNDP that seeks to apply, where possible, the strategic framework and principles of the UNDP-supported Access to Information (a2i) program to the specific social, cultural and economic contexts of BARMM.
Known as the flagship programme of the Digital Bangladesh agenda by the Government of Bangladesh, a2i was selected given similar starting challenges in Bangladesh and BARMM of connectivity and local governance in remote, rural locations; shared social and cultural context; and, a2i’s recognized status as a leading global program that has dramatically improved citizens access to services and information, and expanded unprecedented opportunities for community participation at the local level.
The LEAPS Project will build on the a2i experience towards the transformation in local governance in BARMM by significantly accelerating connectivity in communities and opening up governance by enabling citizens to capitalize on the benefits of connectivity, such as through improved access to services and information, community enterprise development, assisted rural e-commerce, and skills development. The LEAPS Project is a way to overcome the dependencies on archaic, paper-based and manual processes within and among the local government units (LGUs). This project will also maximize the use of MILG’s limited manpower and resources to effectively and efficiently deliver and monitor frontline services.
The overarching outcome of the LEAPS Project is to ensure that “the most marginalized, vulnerable and at-risk people and groups benefit from inclusive and quality services and live in a supportive environment wherein their nutrition, food security, and health are ensured/protected”, its outputs are targeted as follows: a) strengthening of the MILG to provide people’s access to ICT and inclusive digital solutions; b) improvement of citizens ‘access to quality e-services reducing time and efforts of availing public services; c) LGUs are effectively and efficiently use disaggregated data for development and resilience planning, programming, budgeting and governance; and d) citizens are organized and capacitated to monitor the delivery of services and optimal use of ICT equipment and digital solutions.
The initial phase of the LEAPS project will kickstart its preparatory activities and set its foundations this year, 2020. Activities will focus on the MILG and the two (2) pilot LGUs. In this regard, the UNDP Philippines requires the services of an ICT Specialist, who shall provide overall technical expertise and sound recommendation for the digital transformation, assessment, and design of the digital centers and interactive call centers in LGUs under MILG-BARMM. The ICT Specialist will be under the supervision of the Institutions and Partnerships Programme (I&P) Team.
Governance and Accountability
Expected Duration of the Contract
The consultant will be hired for an estimated thirty (30) person-days over 2.5 months. The target start of work date is 02 November 2020 and the maximum end date is 15 January 2021.
Effectivity of the engagement will be upon signing of the contract and will be valid until all outputs have been delivered and accepted, within the contract period.
The position will be based in Cotabato City to allow accessibility and availability for discussions and reporting on the progress of activities as may be required. Though the consultant will not be required to report regularly at the UNDP Cotabato Office but shall agree with the LEAPS Project Manager on a regular schedule to report via virtual meetings on status and provide feedback on the outputs.
In light of the COVID-19 pandemic and declaration of State of Public Health Emergency in the Philippines, all work of the Consultant shall be done within the guidelines and protocols set by the regional and local governments in BARMM.
Scope of Price Proposal and Schedule of Payment
Duties and Responsibilities
The Individual Consultant shall perform the following:
Timetable of Deliverables
The Consultant shall implement the following activities and/or deliver on the following outputs:
The estimated level of effort identified above are indicative and may be adjusted based on the situation and needs, but with prior decision by UNDP.
Functional and technical competencies
Required Skills and Experience
Candidates will be evaluated based on the Combined Rating methodology:
Only those who will obtain 70 out of 100 obtainable points will be considered qualified and shortlisted for the post. Please make sure your CV indicates compliance with EACH of the following minimum criteria.
Applicants who will only receive 70 points from the assessment of the CV and sample works will be qualified for the assessment of the Financial Proposal.
Recommended Presentation of Offer
Interested applicants must submit the following documents/information to demonstrate their qualifications. Please group them into one (1) single PDF document as the application only allows to upload maximum one document.
Interested applicants to note that personal Medical/health insurance (to be purchased by the individual at his/her own expense) is mandatory for the issuance of contracts. Upon award of the contract, the consultant must be ready to submit proof of insurance valid during the contract duration.
The following templates / Annexes and IC General Terms & Conditions can be downloaded from http://gofile.me/6xdJm/bE9TCw8fU:
In view of the volume of applications, UNDP receives, only shortlisted offerors will be notified.
Above texts are copied from United Nations Official Web Page (careers.un.org)
Copyright 2020 United Nations. All rights reserved
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