Career Opportunities
Afghanistan, Kabul
IT Operations Associate


WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme (WFP) is the world’s largest humanitarian Agency, fighting hunger worldwide. WFP has been working in Afghanistan since 1963. WFP food assistance aims to help the most vulnerable, food insecure Afghans, including women and children, as well as families affected by conflict and natural disasters. In 2018, WFP Afghanistan provided food assistance to more than 4 million people through a series of programme interventions across the country. Thanks to its newly approved Country Strategic Plan (2018-2022), WFP Afghanistan is well placed to provide comprehensive support to the country in achieving Zero Hunger by 2030 via its six closely interrelated outcomes, which range from emergency response to livelihoods creation, as well as nutrition programmes based on a life-cycle approach, and the strengthening of national food systems. Such national-led framing of all strategic result areas of the CSP will contribute to the country’s long-term transition to development and aspiration for peace. For more information, see


The Job holder reports to the Head of ICT Unit in CO. At this level job holder is expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holder is expected to manage resources and coach and coordinate a team of support staff.


To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services. 

KEY ACCOUNTABILITIES (not all-inclusive)

–    Installation and maintenance countrywide telecommunications systems include but not limited to Digital Radios both HF & VHF/UHF, VSAT, PABX, B-GAN, Satillite phone, P2P wireless Links.
–     Assist primary and initial deployment of countrywide IT & telecommunication infrastructure at offices including, bunkers installing, configure and maintenance, servers, Cisco switches, Firewalls, Access points and P2P links, VSAT, PABX.
–    Provide end user Telecommunication technical support align with ICT Service Desk roster list and equipment, to ensure optimal services in compliance with standard operations procedures.
–    Install, configure and setup WFP standard Telecommunication software/application packages for end user computer.
–    Actively participate during the new office setup and move current office during the emergency. 
–    Perform Monthly telecom check-up and ensure countrywide ICT & Telecom infrastructure services are running and ensure comply with WFP security policy.
–    Ensure Telecommunication information is up to date and accurate within Telecommunication inventories, databases, tracking sheets, and archives to support senior officers in managing these systems.
–    Contribute and review a variety of telecom related documentation including, but not limited to Technical documentation, APP, Procurement Plan, Guidance, Policy, SOPs, MoUs, NFRs, System manuals, Monthly sheet and directives) 
–    Coordinate with inter-unit and other UN agencies to align activities and maximise possibilities of inter-agency collaboration in the field of IT & Telecommunication.
–    Provide training and advice to clients and end users of Telecommunication services understand and resolve issues and ensure Telecom policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their Work.
–    Drafts specifications and standards for telecommunications equipment for procurement of ICT & Telecom equipment and ensure the Telecommunication PR, PO, GRM/SES and payment is done on timely manner.


Education: University Degree (Bachelor’s degree equivalent) in Computer  Sciences, Telecommunications Engineering, Electronic Engineering or related field.

Professional Experience: Minimum 5 years of experience in Telecommunications, Information Technology, and related field.

–    Has successfully performed installation or testing of new hardware for improving or upgrading system performance, such as servers, VSAT, Firewall, Switches & Access points.
–    Has proven experience analysing server management, complex network management, IT and Telecom system management in emergencies.
–    Have experience in VSAT setup, configuration and management GVF (Global VSAT Form) Certification will be advantage.
–    Proven knowledge and experience of Server Services management (AD, DNS, DHCP, NTP, RODC, FTP and Microsoft Office 365) and proven experience in ESXI and VMware and certification will be advantage.
–    A minimum of five years of progressively responsible professional experience in telecommunication, electronic data transmission. 
–    Have five year progressively experience in network design, hardware, AC&DC power knowledge or related area is required.
–    Have proven experience with telecom management software e.g. SmartPTT.
–    Holding Cisco, Microsoft & GVF Certification are required.
–    At least two (2) years’ experience providing services in the field of telecommunications, network design or related area to or in a field operations of the United Nation common system or comparable international organization is desirable.
–    Experience in national or international agencies is desirable.

Fluency (level C) in English, Pashto and Dari is required. Knowledge of another official language of the United Nation would be an advantage.


–    Deep knowledge of IT and Telecom network installation, setup and maintenance including, but not limited to (HF, VHF, UFH, DMR, HR/VHF/UNHF, PABX, VSAT, P2P wireless links….) and keep update the Telecom software. 
–    Able to install, configure, upgrade and troubleshoot the Telecom network including, but not limited to (HF, VHF, UHF, DMR) and other CODAN equipment. 
–    Able to setup the Telecom infrastructure during emergency with other ICT staff.
–    Strong time management skills with an ability to plan, anticipate requirements, problems and obstacles, and an ability to juggle competing priorities successfully, and to work to tight deadlines.
–    Must be able to create and maintain telecommunication related records & databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is always available. 
–    Must be able to climb and work on different type of telecom tower/antenna and travel to different field locations and challenging operating environments.


Functional capabilities & Competencies:
–    Technological Awareness
–    Service Management
–    Technical Expertise
–    Client Management
–    Procurement and Contract management
–    Teamwork 


Position Title: IT Operations Associate (Telecommunications)

Grade:  SC (L6)

Contract type: Service Contract – SC

Duty Station/travel: Kabul Country Office, Afghanistan

Salary: Competitive remuneration package

Medical Plan: International valid medical plan valid also for staff, spouse and dependents children under 18 years

Annual leave: 24 working days per annum


WFP Work Envirionment: WFP is committed to ensuring that all its workplaces are free from abuse, offensive behaviour, harassment, abuse of authority and discrimination. WFP is also committed to promoting a work culture in which every employee understands, and is able to carry out, his/her personal responsibilities for maintaining the dignity of work colleagues. WFP seeks to promote gender equality and the empowerment of women. We believe our mission of fighting global hunger worldwide can only be achieved if women, men, girls and boys are offered equal opportunities in terms of access to resources and services and participation in decision making roles.


Female applicants are especially encouraged to apply


2 February 2020


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.


Above texts are copied from United Nations WFP official Web Page ( 
Copyright 2020 United Nations. All rights reserved

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