Posting Title:Senior Human Resources Assistant, G7
Job Code Title:Senior Human Resources Assistant
Department/Office:Department of Operational Support
Duty Station:NEW YORK
Posting Period:22 October 2020 – 20 November 2020
Job Opening Number:20-Human Resources-DOS-142791-R-New York (O)
Staffing ExerciseN/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity


Org. Setting and Reporting

This position is located in the Human Resources Operations Section, Headquarters Client Support Service, Division of Administration, Department of Operational Support. The Senior Human Resources Assistant reports to the Chief of Section.

In line with the Secretary-General’s management reform effective 01 January 2019, DOS will focus on operations, services, transactions and surge support to entities in weak environments. It will service and support the entire Secretariat – at Headquarters, the regional commissions and offices away from Headquarters and in the field


Within delegated authority, the Senior Human Resources Assistant will be responsible for the following duties:

Recruitment and placement
•Participates in the selection of candidates for administrative support positions in the General Service and related categories, including evaluating and screening applications of such candidates, preparing profiles of candidates, conducting preliminary interviews, conducting roster searches for vacancies, and identifying short-list of candidates.
•Assists in the filling of posts, including initiating and following-up on reference checks and academic verifications, ensuring the completion of pre-recruitment formalities, calculating salaries and related benefits, and preparing and dispatching offers of appointment with applicable conditions of service, including statement of emoluments.
•Provides input into policy development for the HR policies of staff in the General Service and related categories.
•Schedules and coordinates entry tests for administrative support positions.
•Assists in organizing and coordinating competitive recruitment examinations.
•Oversees the maintenance of job opening files and tracks the status of job openings.
•Reviews and processes personnel actions through Umoja.
•Advises staff on visa matters.

Administration of entitlements
•Supervises and supports maintenance of Umoja entitlements reference tables.
•Reviews and processes data pertaining to conditions of service.
•Reviews and processes contracts and benefits and entitlements of staff, such as Education Grant, Rental Subsidy, Language Allowance and Dependency Allowance.
•Reviews requests from client offices on a range of HR matters, consults with the relevant offices and ensures follow-up action.
•Keeps abreast of HR policies and conditions of service and of any developments in the various client offices.
•Monitors issues on conditions of service of staff and advises the supervisor of any developments.

Staff Separations
•Assists client offices in processing end-of-service actions for staff members who are separating from the Organization by performing required entitlements clearances and processing the required personnel actions.

Staff development and career support training
•Assists in the development of career development Programme.
•Assists in the organization and conduct of training courses and workshops.

Umoja Operational Support:
• Oversee and support daily activities of the Operational Support Team as Team Lead, participate in testing the configuration of various HR functionalities in the Umoja ERP system.
• Participates in data validation and data cleansing activities while analyzing issues and trends for best practice to HRPs and LPEs.
•Collaborate with CDOTs to develop training strategies and conduct refresher courses for HRPs, provide input to development and delivery of Umoja training modules.
•Give oversight for technical Umoja support to HR Partners and substantive support to the processing of complex Umoja personnel actions, and take corrective action as necessary, particularly for retroactive cases.
•Provide expertise for working group assignments and change management initiatives.
•Generates monitoring reports from Umoja and coordinates required data updates with individual HR Partners.
•Troubleshoots complex Payroll and insurance related cases and ensures necessary data corrections are taken.

•Assists in development of SOPs, guidelines and manuals in respective areas of work.
•Supervises the maintenance of automated databases and the centralized reference and filing systems.
•Undertakes research on a range of HR related issues and prepares notes/reports.
•Conducts research on precedents, policy rulings and procedures.
•Supervises compilation and preparation of statistical reports on HR related issues.
•Provides general office support services; processes, drafts, edits, proofreads and finalizes for signature/approval, a variety of correspondence and other communications; performs budget preparation input monitoring and implementation in Umoja; sets up and maintains files/records (electronic and paper); monitors deadlines, etc.
•Prepares written response to queries concerning HR related matters.
•Trains and provides supervision to new and lower-level staff in the unit.
•Performs other duties as required.


Professionalism: Knowledge of the human resources policies, procedures and practices applicable to the administration of benefits, entitlements and contracts and ability to apply them in an organizational setting. Demonstrates use of initiative and makes appropriate linkages in work requirements and anticipates next steps. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Planning & Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.


High school diploma or equivalent is required.

Work Experience

A minimum of ten years of progressively responsible experience in human resources management, administrative services or related area is required.
Experience in the application of Staff Rules and Regulations with the United Nations or a similar international organization in an operational environment is desirable.
Experience in the administration of a broad range of entitlements and benefits using Enterprise Resource Planning system (ERP) such as Umoja (SAP) is desirable.
Experience in development of training materials, standard operation procedures and guidelines related to human resources policies or human resources information technology tools is desirable.
Experience as a Local Process Expert on ERP issues related to human resources is desirable.
Experience with Business Intelligence reporting is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

Appointment or assignment against this position is for an initial period of one year.

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Staff members who were granted a fixed-term, continuing or permanent appointment as a result of having passed a predecessor test recognized by the Office of Human Resources Management, and who have continuously held such appointments, are not required to take the new test.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

At the United nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.


United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Above texts are copied from United Nations Official Web Page ( 
Copyright 2020 United Nations. All rights reserved

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