Department/Office:Department of Operational Support
Duty Station:NEW YORK
Posting Period:15 October 2020 – 28 November 2020
Job Opening Number:20-Administration-DOS-140647-R-New York (R)
Staffing ExerciseN/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

The Department of Operational Support (DOS) provides end-to-end operational support, advisory services and other solutions to the operating entities across the Secretariat, including other departments, offices-away-from-headquarters, field missions, and regional commissions.

The Capacity Development Operational Training Service (CDOTS) provides operational training, including training on enterprise resource management system and leads as the main facilitator of business process management activities in the UN Secretariat.

This Knowledge Management Team (KMT) is responsible for the provision of knowledge management services to the global Secretariat. The premier service provided by this team is the Knowledge Gateway, an organization-wide platform for internal guidance-sharing on administrative and operational support topics, which is part of the integrated Policy and Guidance Framework, a joint initiative of DMSPC. Other activities include the development and implementation of a guidance development framework for operational support, supporting partners in the development of specialized communities of practice, knowledge tools and products, and facilitating group processes aimed at fostering a knowledge-sharing culture.

This position is located within the Knowledge Management Team (KMT)/Capacity Development and Operational Training Service (CDOTS)/Department of Operational Services (DOS). The incumbent co-leads the Knowledge Management Team (KMT) in CDOTS/DOS. The incumbent will reports to the Senior Programme Officer.


Within delegated authority, the Programme Management Officer will be responsible for the following duties:

• Participates in the development, implementation and evaluation of DOS Knowledge Management projects; manages, maintains and scales Knowledge Gateway project development and implementation; reviews relevant guidance products; identifies problems and issues to be addressed and proposes corrective actions; coordinates with DOS Knowledge Management focal points and DOS clients; identifies and tracks follow-up actions with respect to guidance products to be hosted on the Knowledge Gateway.

• Performs consulting assignments, in collaboration with the client, by planning facilitating workshops, through other interactive sessions and assisting in developing the action plan the client will use to
manage the change.

• Researches, analyzes and presents information pertaining to DOS knowledge management needs gathered from diverse sources.

• Assists in strategy development for the UN Integrated Policy and Guidance Framework in collaboration with partners and stakeholders throughout the Secretariat, including the review and analysis of
issues and trends related to knowledge management, preparation of evaluations or other research activities and studies in relation to fostering a knowledge sharing culture.

• Undertakes survey initiatives with respect to knowledge management; designs data collection tools as part of the Knowledge Gateway; reviews, analyzes and interprets responses, identifies
problems/issues and prepares conclusions.

• Prepares various written outputs, e.g. notes, memos, draft background papers, strategy documents, trend analysis, sections of reports for Knowledge Management as required.

• Provides substantive support to knowledge management related consultative and other meetings, conferences, etc., to include proposing agenda topics, identifying participants, preparation of documents
and presentations, etc.

• Undertakes outreach activities; conducts training workshops, seminars, etc.; makes presentations on assigned topics/activities.

• Coordinates activities related to knowledge management budget and funding (programme/project preparation and submissions, progress reports, financial statements, etc.) and prepares related
documents/reports (pledging, work programme, programme budget, etc.).

• Work closely with Office of Information and Communications Technology (OICT) on the maintenance, upkeep, and subsequent phases and expansion of the Knowledge Gateway.

• Performs other duties as required.


Professionalism: Ability to understand and demonstrate knowledge management concepts, initiatives and challenges for operational support. Knowledge of theories, concepts and approaches relevant to knowledge management, monitoring and evaluation; ability to identify issues, analyze and participate in the resolution of issues/problems.

Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.


Advanced university degree (Master’s degree or equivalent degree) in business administration, management, economics, knowledge management or a related field. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.

Work Experience

A minimum of five years of progressively responsible experience in project or programme management, administration, knowledge management or a related area is required.
Experience developing and maintaining electronic knowledge management and information sharing platforms is required.
Experience managing technical projects using SharePoint Online or similar cloud-based technologies in an international organization is required.
Experience using Adobe Creative Cloud or similar application is desirable.
Experience creating multimedia content such as infographics and videos using a diverse range of tools is desirable.
Experience presenting knowledge management concepts to a diverse audience is desirable.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of French is desirable. Knowledge of another United Nations official language is an advantage.


Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview.

Special Notice

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.


United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


Above texts are copied from United Nations Official Web Page ( 
Copyright 2020 United Nations. All rights reserved

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