Posting Title:TELECOMMUNICATIONS ASSISTANT, G4
Job Code Title:TELECOMMUNICATIONS TECHNICAL ASSISTANT
Department/Office:Economic and Social Commission for Western Asia
Duty Station:BEIRUT
Posting Period:09 October 2019 – 22 October 2019
Job Opening Number:19-Telecommunications Technology-ESCWA-124255-R-Beirut (O)
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This position is located within the Information and Communications Technology Section (ICTS), Administrative Services Division (ASD) of the Economic and Social Commission for Western Asia (ESCWA). The Telecommunications Assistant reports directly to the Telecommunications Team Leader, and will be under the overall supervision of the Chief, ICTS.

Responsibilities

Within delegated authority, the Telecommunications Technician will be responsible for the following duties:

Telecommunication billing focal point:
1 – Accurate and timely processing and settlement of the Organization’s telecommunication service bills from several providers (Touch, Alfa, Ogero, Marlink).
2 – Responsible for preparation and reporting of information for about 400 accounts with a volume of $150K/year.
3 – Prepare memo for Budget and Finance (BFS) for ESCWA and other UN Agencies, Funds and Programmes served by ESCWA Regional Back-office mechanism for cost recovery.
4 – Ensure that payments to service providers are processed on time in order to avoid disconnection of services.
5 – Liaise with all service providers in case of any discrepancies in their monthly bills.
6 – Prepare cost trend analysis reports for ICT managers.
7 – Prepare historic cost analysis reports for ICT managers for budget planning and management.
8 – Report to the CCO on all pending and processed invoice transactions.
9 – Create monthly charge back reports for the recovery of costs for all billable telecommunication services provided to collocated UN agencies and contractors.
10 – Ensure full accuracy of Call Data Record (CDR) from ESCWA IPT system and reformat Call records from service providers to upload into the organization’s billing system.
11 – Ensure staff members verify their calls on time and generate report of users’ private charges to BFS for deduction via payroll.
12 – Monitor official charges on monthly basis and submit statistics report to CCO.
13 – Unlock billing cycle for reimbursement and generate report to BFS when approved by Unit supervisor.
14 – Address complaints and queries on any anomalies in billing and advice staff member on telephone billing policies.
15 – Prepare statistics for usage to CCO as requested.
16 – Performs other duties as required.

ICTS communications room operation:
17 – Direct external incoming calls to appropriate internal parties and provide operator-assisted external calls.
18 – Manage directory information, update central directory.
19 – Provide information about meetings, conferences and events for external callers.
20 – Send official and/or personal facsimiles to different destinations.
21 – Receive incoming facsimiles, stamp and forward to Record and Management Unit for registration and distribution.
22 – Digitally archive transmitted and received official fax messages for future reference.
23 – Keep daily log of international calls, and maintain communication records.
24 – Maintain updated contact information, telephone and fax numbers, of ESCWA Business partners.
25 – Reports telephone lines that are out of order.

Telecommunications Services First Level Support:
26 – Provide first level support for communication unit services.
27 – Configure extension line and voice mail on Cisco Unified Call Manager (CUCM) for new users.
28 – Configure external dialing access request upon approval and process staff clearance on Estad.
29 – Carry out urgent service requests for installation/de-installation, replacement of Cisco IP Phone and Fax machines.
30 – Attempts to resolve service requests on initial contact on relevant hardware and software systems.
31 – Visit user’s premises to resolve problems on their Cisco IP Phone and Fax Machines.
32 – Provides support and training for new users on Cisco IP phone, voice mail and telecom billing.
33 – Escalates problems encountered to the unit supervisor or technical teams.
34 – Draft memo for service providers.

Competencies

Professionalism – Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Client Orientation – Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

Completion of secondary education (high school or equivalent).

Work Experience

A minimum of 3 years of experience in telecommunications or related area is required.
Experience in telephone billing, switch board operator functions and basic IP telephone system administration is desirable.

Languages

English and French are the working languages of the United Nations. For this position, fluency in English and Arabic is required.

Assessment

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test when they are short-listed for a job opening. Having passed the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST per applicable eligibility guidelines.

In addition to the above, the shortlisted candidates will undergo a substantive written assessment related to the functions of the post and a competency-based interview. Only short-listed candidates will be contacted.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.


No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Above texts are copied from United Nations Official Web Page (careers.un.org) 
Copyright 2018 United Nations. All rights reserved

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