Posting Title:Information Technology Assistant (Light Current Security Engineer), G5
Job Code Title:INFORMATION TECHNOLOGY ASSISTANT
Department/Office:Economic and Social Commission for Western Asia
Duty Station:BEIRUT
Posting Period:07 April 2020 – 06 May 2020
Job Opening Number:20-Information Management Systems-ESCWA-134617-R-Beirut (O)
Staffing ExerciseN/A
United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Org. Setting and Reporting

This post is located in the Information and Communications Technology Section (ICTS), Resource Management and Service Development Division (RMSDD) of the Economic and Social Commission for Western Asia (ESCWA – unescwa.org). The incumbent reports directly to the Head of Infrastructure and will be under the overall supervision of the Chief of Section.

Responsibilities

Within delegated authority, the Information Technology Assistant (Light Current Security Engineer) will be responsible for the following duties:

Systems Operations and Administration:
1 – Installation, configuration, testing and deployment of light current security systems on site like CCTV, Access Control and Intrusion Detection systems.
2 – Provides ongoing service, installation, repair and maintenance of varied CCTV, Access Control and Intrusion Detection systems and components within the area i.e. Network Video Recorder (NVR), cameras, door controllers, access control readers etc.
3 – Performs routine administration, operation, technical support, and monitoring of light current security systems.
4 – Undertakes routine troubleshooting of light current security systems. If the problem persists, escalates to higher level in accordance with procedures.
5 – Performs routine 24×7 operations of assigned systems.
6 – Responds to requests from Security and Safety Section office or other offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
7 – Implements backups of related security systems servers following standard backup procedures.
8 – Collects various statistics on the performance and reliability of related security server systems and produce pertinent reports.
9 – Maintains the documentation of server systems, pertinent to operations and system administration.
10 – Performs other related duties as required.

Service Installation and Support:
11 – Receives and logs problem calls or service requests in the CRM with minimum delay.
12 – Attempts to resolve as many incidents or service requests on initial contact.
13 – Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
14 – Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
15 – Provides basic training to end-users on the use of standard systems.
16 – Logs all actions in the CRM, including site survey information, steps taken to resolve problem or to complete task, problems encountered, current status, etc.
17 – Escalates problems to the appropriate parties in accordance with established procedure.
18 – Detects problem patterns and recommend solutions.
19 – Keeps abreast of developments in technology both in the UN and in the industry in general.
20 – Performs other related duties as required.

Procurement and Logistics:
21 – Receives, unpacks, and inspects all incoming assets.
22 – Enters assets and asset transactions into the automated inventory management system in accordance with established procedure.
23 – Obeys and enforces all security procedures.
24 – For stock purchases under $1000, solicits multiple bids from various vendors.
25 – Troubleshoots, cleans, and repairs/rebuilds equipment.
26 – Performs hardware and software configuration in accordance with established procedure.
27 – Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition.
28 – Monitors inventory levels and alert supervisor when low thresholds are reached.
29 – Keeps abreast of developments in technology in the UN and in the industry in general.
30 – Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.
31 – Performs other duties as required.

Service Coordination:
32 – Receives and logs service requests in the CRM system.
33 – Creates and assigns work orders in accordance with established procedure.
34 – Liaises with other areas of ICTS and SSS to facilitate completion of service requests.
35 – Provides advice to clients regarding ICTS standards and workflow processes.
36 – Performs quality assurance procedures to ensure client satisfaction.
37 – Escalates problems encountered to the supervisor.
38 – Performs filing and record-keeping tasks for the unit.
39 – Keeps abreast of latest light current security standards and technology.
40 – Performs other duties as required.

Physical Requirements:
41 – May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment on a daily basis.
42 – May be required to work on shift assignments on weekdays to maintain the service coverage from 07:30 to 17:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings or early mornings of working days as well as holidays and weekends.
43 – May be required to climb ladders and work under difficult conditions, to install equipment and resolve problems related to security equipment.
44 – May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Competencies

Professionalism – Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication – Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.

Teamwork – Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

High school diploma or equivalent is required. A diploma in Electrical Engineering or related field is desirable.

Work Experience

A minimum of 5 years of experience in installation and configuration of current security systems (CCTV, Access Control, Intrusion Detection) is required.
Experience in Tyco Security Products, Victor Application Server, Victor Video Management, VideoEdge, CCure 9000, Virtualization, Linux and NVRs is desirable.
Tyco certification is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. In addition, Arabic is a working language at ESCWA. For this position, fluency in English is required. Fluency in Arabic is required.

Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.

Assessment

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test when they are short-listed for a job opening. Having passed the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST per applicable eligibility guidelines.

Evaluation of qualified candidates will include assessment(s) and a competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. If no suitable candidate is identified, overseas candidates will be considered subject to a passing grade on the relevant entry-level examinations at the duty station. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

The candidate is responsible for any expenses incurred in order to take attend assessments and interviews and, in the event of an employment offer, any costs related to travel and relocation to the duty station.

Staff members are subject to the authority of the Secretary-General, who may assign them to any task or function in the organization. In this context, all staff are expected to move periodically to new functions during their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.


No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Above texts are copied from United Nations Official Web Page (careers.un.org) 
Copyright 2020 United Nations. All rights reserved

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