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Career Opportunity
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
Erbil, Iraq

Parent Sector : Sector For Administration and Management (ADM)

Duty Station: Erbil

Job Family: Computer Sciences / Information Technologies

Type of contract : Non Staff

Level : G-5

Duration of contract : 1 year

Recruitment open to : Internal and external candidates

Application Deadline (Midnight Paris Time) : 25-Jan-2020

 

UNESCO Core Values: Commitment to the Organization, Integrity, Respect for Diversity, Professionalism

 

OVERVIEW OF THE FUNCTIONS OF THE POST

Under the overall delegated authority of Chief of Finance and Administrative Platform of the UNESCO Offices for Iraq and Jordan and the direct supervision of the Finance and Administrative Officer, the incumbent provides technical support on hardware and software systems application.

 

Long Description

The incumbent will undertake the below, but not limited to, responsibilities:

1. Install application systems software and hardware according to specifications and assists in performing software distribution updates, scripting, testing and support;

2.  Conduct general check-up of all system components, perform hardware troubleshooting, prepare and distribute user documentation and provide user support and training on commonly used applications software;

3.  Maintain a close coordination with UNESCO HQ for Intranet, internet link and any other technical matters related to the Offices, operate PC/LAN resources, including software on server and workstations;

Long Description

4.  Maintain documentation of networks connection and communication; maintain any telephone or/and video conference equipment and assist staff in conducting conferenced; maintain office servers in terms of security, proxy, filing system and all related activities;

5.  Provide assistance to the staff responsible for managing the offices’ web sites, update and maintain the offices’ shared folders and databases networks, and perform periodic system backup and assist staff to carry out backup according to guidelines;

Long Description

6.  Assess needs for upgrade and assist in selection and purchasing of necessary equipment and tools as well as performing those upgrades when applicable;

7.  Implementation of SharePoint-based workflows by studying requirements analysis and information needs;                              

8.   Perform any other duties as may be assigned.                                                               

COMPETENCIES (Core / Managerial)
Accountability (C)
Communication (C)
Innovation (C)
Knowledge sharing and continuous improvement (C)
Planning and organizing (C)
Results focus (C)
Teamwork (C)
For detailed information, please consult the UNESCO Competency Framework.
REQUIRED QUALIFICATIONS

 

1. Academic qualifications:

•    Satisfactory completion of Upper Secondary School and completion of computer courses from recognized institution;

 

2. Work experience: 

•    Minimum of 5 years of  progressively responsible experience in Information Technology;

 

3. Language requirement:

•    Excellent/very good knowledge and drafting skills in English and Arabic;

DESIRABLE QUALIFICATIONS

 

1. Academic qualifications:

•    Preferably University degree in Computer Science and computer literacy and ability to effectively use standard office software, tools and technologies.
•    Specialized courses on matters related to LAN/WAN networking technology is an asset;

 

2. Work experience:

•    Experience in administrative work, preferably with wide experience with an UN agency or other international organization.

 

3. Language requirement:

•    Fair knowledge in one of another UN official language (French) may be an asset.
 

BENEFITS AND ENTITLEMENTS

UNESCO’s salaries consist of a basic salary and other benefits which may include if applicable: 30 days annual leave, family allowance, medical insurance, pension plan etc.

For more information in benefits and entitlements, please consult ICSC website and UNESCO’s career website.

ASSESSMENT

Evaluation of qualified applicants may include an assessment exercise and a competency-based interview.

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UNESCO applies a zero tolerance policy against all forms of harassment.

UNESCO is committed to achieve and sustain gender parity among its staff members in all categories and at all grades. Furthermore, UNESCO is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities, as well as nationals from non-and under-represented Member States (last update here) are equally encouraged to apply. All applications will be treated with the strictest confidence. Worldwide mobility is required for staff members appointed to international posts. UNESCO does not charge a fee at any stage of the recruitment process.

Above texts are copied from UNESCO official Web Page (unesco.org) 
Copyright 2020 UNESCO. All rights reserved

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