Org. Setting and Reporting

This position is located within the Information Systems Management Section (ISMS) of the International, Impartial and Independent Mechanism to Assist in the Investigation and Prosecution of Persons Responsible for the Most Serious Crimes under International Law Committed in the Syrian Arab Republic since March 2011 (IIIM), Geneva. The incumbent is under the direct supervision of the Chief of the Information Systems Management Section.

Responsibilities

Within delegated authority, the Information Technology Assistant will be responsible for the following duties: 

DESKTOP ADMINISTRATION AND CONFIGURATION:
•Occasionally supervises a team of staff for specific projects. •Monitors all personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly. •Performs software distribution updates, scripting, testing and support. •Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support. •Provides product support to corporate collaboration, video conferencing and productivity tools including IIIM standard applications. Develops and provides training to staff on best practices and standard procedures related to internal collaboration. •Performs 2nd level desktop troubleshooting on UN corporate tools and services. in conjunction with the OICT Help Desk. •Provides technical advice to clients when necessary. •Adheres to and enforces all information security policies and procedures. •Provides guidance and training to new/junior staff. •Prepares, maintains, and updates files (electronic and paper) and internal databases including the development of queries and views as requested by internal client. •Drafts documentation and reports. •Performs other related duties as required. 

SERVICE INSTALLATION AND SUPPORT:
•Receives and logs problem calls or service requests in the automated tracking system with minimum delay. •Attempts to resolve service requests on initial contact. • Acts as a focal point on ICT matters and facilitates communications between IIIM and UNOG/ICTS •Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. •Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. •Provides basic training to end-users on the use of standard systems and applications; •Drafts end-user and/or technical documentation. •Acts as problem escalation point for staff. •Escalates problems/tasks to the appropriate parties in accordance with established procedure. •Detects problem patterns and recommends solutions. •Keeps abreast of developments in technology both in the UN and in the industry in general; •Provides technical training to staff. •Occasionally supervises a team of technical staff for special projects. •Performs other related duties as required.

Competencies

•PROFESSIONALISM: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. 

•COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. 

•PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent. Post-secondary certification or courses in Information Communications technology, Information Management, Information Security or related programmes is desirable. Certification in project management, such as PRINCE2 or equivalent is desirable.

Work Experience

A minimum of seven (7) years of experience in information technology or related area. Experience in the end user support and product management of MS Office 365 tools and services is desirable. Experience in technically remote staff support when on field missions is desirable. Experience with SQL databases is desirable. Experience working with eDiscovery technologies such as Relativity is desirable. Experience supporting SharePoint is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. Knowledge of French is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.

Special Notice

This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment. 

Passing the United Nations Administrative Assessment Support Test (ASAT) at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, ICTY or the Global General Services Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.