Org. Setting and Reporting

This position is located in the United Nations Peacekeeping Force in Cyprus, Nicosia. The incumbent will report to Chief Service Management Unit of FTS or his/her designate.

Responsibilities

Billing:

– Assists in processing the recovery of all telephone invoices that are due for mission-related business and recovery of costs for private use; – Reports to the Unit Supervisor on all pending and processed invoice transactions; – Liaises with Finance Section on telephone charges to be recovered from staff and timely payment of provider’s invoices; – Liaises with officials from the Services Providers, UN agencies and funds and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system;
– Assists in preparation of business-related memos and facsimile correspondence in respond to queries from Telephone Service Providers companies, Internet providers and staff members; – Maintains comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards. – Responsible for the set-up, commissioning, and technical support of all mobile devices, including smartphones, iPads and GPSs within the mission and maintains records in a Cloud Managed Networking dashboard solution (CISCO Meraki);.- Contract administration – invoicing, tracking, reporting for various FTS contracts.

Assets Management:

– Assists in the receiving, inspecting and verification of all incoming ICT assets and supplies; issues FTS equipment and enter the records in the asset control system ; – Assists in preparation of the scheduling of deliveries of equipment to users and coordinates returns of FTS equipment to the warehouse; – Maintains and controls proper records for all expendable and non-expendable FTS assets using the organisation’s enterprise asset management systems, such as Umoja ERP; – Updates and administers asset databases, tracking life cycle of all assets; – Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property.

Service Desk Support:
-Provides Tier 1 customer support for ICT related issues; -Address all incoming Service Requests and Work orders relevant to the team; -Process all the Service Requests and Work Order as per FTS Service Level Agreement (SLA).


– Performs any other duties as required.

Competencies

Professionalism: Knowledge of telephone billing principles, invoicing, reporting. Knowledge of mobile devices technologies and operating systems: iOS, Android, Windows; Knowledge of ICT technologies and basic troubleshooting of Windows operating systems, Office Applications, email, networks, printing and Cloud services (Office365, OneDrive, SharePoint online). Knowledge of asset management, asset tracking and reporting. Experience in service desk Tier 1 support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.


Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.


Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.

Education

High School Diploma or equivalent is required. Additional technical or vocational training in ICT or related field is desirable.

Work Experience

At least 3 years of working experience in providing telephone billing services, ICT operational support services, ICT service desk or related field.
Experience in Tier 1 ICT support is desirable

Languages

Fluency in English is required. Knowledge of local languages such as Greek and Turkish is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Applicants in the General Service category shall meet the relevant employment requirements of the host country (Republic of Cyprus), including fulfilling visa or work permit stipulations.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.