When your career aspirations and the knowledge, skills and competencies you’ve built lead you to apply for a job opening, you need preparation to be most effective in a competency-based interview. You are likely to be asked to demonstrate your competency through situational questions—what you would do or how you would approach various challenges.

Competency-based interviewing questions might be like these:
Q: Tell us about a challenging assignment when you went above and beyond your manager’s expectations.
Q: Give an example of a time when you used your problem solving abilities to resolve an issue between staff members.
Q: How have you handled situations when you had a number of demands being made for delivery at the same time?

Before your interview

OneResearch the work programme of the Department/Office.
Understand the goals and results the teams in the unit are striving for. Primary sources of information are the official reports and other documents as well as its intranet or website.



Review the competencies in the job opening.
Match your past behaviour and experience with what is being asked for in the job duties and have examples that show your skills in these competency areas. Prepare examples of how you could contribute to the work in the specific position you are applying for.

ThreeComplete the online course “Competency-Based Interviewing for Applicants”
Access the course through inspira (“Learning Catalogue”> “Career Guidance”) to get some practice in presenting your competencies in the job context

FourPrepare a range of brief real life stories about your accomplishments.
Link specific skills to each example and remember to include the positive outcome or lesson learned from each experience. Prepare to address positive results and achievements and also challenges you have had in each of these areas using the competencies.

FivePractice, practice, practice—especially with someone who has been successful in an interview.

At your competency-based interview

OneGreet the interviewers and thank them for the opportunity.

TwoListen to the question carefully. Keep to the point. Be as specific as possible.

ThreeThe structure of your answers should be: Situation, Action, Result.

FourShare information you feel is appropriate and relevant.

FiveIn a face-to-face interview, keep a relaxed yet business-like body posture, calm hands, open and thoughtful facial expression.

SixDuring a telephone interview, you will not have cues based on the panellists’ body language, so listen carefully and be responsive and concise.

This Post Has 3 Comments

  1. Fatima kanakri

    Iam looking for a job in jordan amman..i have experience for 6 sex years .. I been airhostes with royal jordanian airline for 4 year and niw since almost 2 year working in bank a costomer svcs..
    I been graduated from the university as finance and banking.
    Fatima kanakri

    1. UNJobAid Support

      Hi Fatima,
      Please check the advertised jobs and apply online

  2. Sidath Amarasekara

    How can someone get in to the roster ?

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