Kenya, Norwegian Refugee Council

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The NRC East Africa & Yemen mission is an expanding programme. NRC started its operations in Kenya in the refugee camps in Dadaab in February 2007. NRC has WASH, Shelter, Education, Food Security and Livelihood and Information Counselling and Legal Assistant (ICLA) programmes implemented in the refugee camps in Dadaab and Kakuma. 

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

The purpose of the digital community engagement Project Assistant is to support to the day-to-day implementation of Information, Counselling and Legal Assistance (ICLA) projects in and out of camps. The digital community engagement ICLA assistant is responsible for supporting the provision of legal counselling and legal assistance services to refugees and host community through traditional means and through utilizing digital platforms.  Assistants will also support the provision of information and outreach services and the roll out of identified technical training opportunities in line with ICLA’s thematic focus areas. In addition, the assistant will also facilitate in the creation and training of representative groups to better allow NRC to engage with the affected populations. 

Application deadline:15.10.2020
Employer:Norwegian Refugee Council
Title:ICLA Technical Assistant (Digital Community Engagement) – Kakuma (Kenyan Nationals Only)
Employment type:Contract
Percentage of full-time:100
Webcruiter ID:4297660354


Duties and responsibilities

Adherence to NRC Standard Operating Procedures (SOPs) and guidelines in relation to provision of information, counselling, legal assistance and referral activities.
Provision of direct counselling and legal assistance services by ICLA in Kakuma camp complex and coordination with legal aid partners on complementary services.
Supporting the provision of internal referrals from other ICLA/NRC core competencies for refugees in need of counselling and legal assistance services.
Preparation of client intake and case management forms for counselling and legal assistance services and ensure confidentiality of client data.  
Regular liaison with legal partners/legal aid providers on case management for ICLA beneficiaries.
Preparation of referral forms for referrals to external partners
Support the conducting of awareness raising, capacity building and training activities for communities, government officials and NGOs on ICLA thematic areas including housing, land and property rights, Legal & Civil Documentation & Employment Laws
Prepare and compile weekly, monthly and mid and end term reports.
Supervise relevant NRC community staff supporting project activities.
Participate in ICLA continuous assessments, mapping and investigation and supervise data collection during ICLA surveys and assessments
Assist in the mapping and training of representative groups
Assist in the identification, development, verification, and dissemination of information via digital means
Assist in Translation of information to different mediums including leaflets/brochure, bulk messaging/SMS, WhatsApp, short videos/Film
Assist in facilitating feedback mechanism between refugees/host-community and humanitarian organizations in Kakuma
Assist in contact verification exercises and beneficiary database management
Any other tasks as assigned by line manager.  


University degree in law, political science, social science or other relevant discipline. Diploma with experience will be considered.
Minimum 3 years humanitarian experience with refugees/internally displaced persons (IDPs) at field level with an NGO or other international organization.
Good understanding of the Kakuma context.
Experience in reporting, client management, case studies and research. 
Knowledge on SSPS and other data management systems

Personal qualities

Handling insecure environment
Planning and delivering results
Empowering and building trust
Communicating with impact and respect

We can offer

We Offer
Duty station: Kakuma
Contract period is up to December 2020 with possibility of extension.
Salary/benefits: According to NRC’s general directions, The candidate will observe NRC’s Code of Conduct and working hours for the NRC Office in Kakuma.
*Qualified female candidates are highly encouraged to apply for this position*


 LocationKakuma, 30501 KakumaKenya


The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.

NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

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