Description

Location:  The Hague, The Netherlands 
Position Status: 4 days a week, (80% FTE), 6 months initially with view to permanent
Salary: circa €30,000 a year pro rated to part time 
Reporting to: Mercy Corps Netherlands Director
Travel: Minimal

Candidates must have the right to work in The Netherlands at the time of appointment. 

Applications will be considered on a rolling basis by CV and cover letter. If interested, please apply at the earliest to avoid disappointments.


About Mercy Corps 
Mercy Corps is a leading global organisation powered by the belief that a better world is possible. In conflict, in disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Netherlands (MCNL) was established in December 2017. It operates in collaboration with its sister organisations, Mercy Corps Global (MCG) and Mercy Corps Europe (MCE) as one global organisation. All three entities share the same mission, vision, core values and charitable objectives, as well as operational resources for the support and implementation of programme activities. MCNL is operating from The Hague Humanity Hub as a member of a dynamic community of innovators in the humanitarian space. 

The breadth and impact of our programmes makes Mercy Corps a unique and truly rewarding place to work. Our teams are proud of what we achieve in the field and we are always looking for talented individuals who share our passion and commitment.


The Role
The Admin and Operations Coordinator will be responsible for the efficient running of support services for the MCNL team and ensure compliance with administrative requirements related to MCNL’s internal policies and applicable Dutch government regulations. The responsibilities will include office space and asset management; mail and shipping; procurement; travel coordination; event scheduling and coordination of services; oversight of health and safety policies and standards, and GDPR related processes.  
 
To support the growth and development of MCNL, the Admin and Operations Coordinator will be expected to be well organised, motivated, quick to learn, able to adapt and prioritise, and comfortable working in a flexible, unconventional work environment. 


Essential Job Responsibilities

Office Management:
● Manage MCNL office contract and coordinate all bookings of meeting and work spaces and any additional services. 
● Arrange work space for team members, interns and consultants and ensure that MCNL designated spaces are kept presentable. 
● Serve as the focal point for coordination of visitors (both internal and external to Mercy Corps), including setting up schedules and providing logistical support.
● Assist with the setup and coordinate booking of facilities for meetings and events.
● Manage incoming and outgoing mail. 
● Manage procurement and serve as vendor point-of-contact for office-related services such as supplies, printing, equipment, communications, etc.
● Office assets – coordinate issuing, maintain asset registers, and ensure proper functioning of equipment.

Travel:
● Point of contact for travel training for MCNL team and new team members.
● Support travel services for visitors to MCNL offices. Coordinate the use of preferred accommodations, including local hotel information and arrangements as requested. 
● General support for visitors and guests using Mercy Corps’ facilities.
● Provide support in obtaining travel visas. 
● Ensure MCNL basic orientation materials for visitors are regularly updated. 

Other:
● Serve as GDPR (General Data Protection Regulation) focal point and, with support from the MCNL Director and the Europe GDPR advisor, ensure that the MCNL team operates in compliance with internal policies and relevant government regulations related to Data Protection.
● Manage updates and/or submission to various administrative and government bodies (municipality, ministries, Chamber of Commerce, etc.) as required to ensure the transparency and regulatory compliance of MCNL operations.
● Receive invoices and coordinate with finance for the processing of payments for office operations related services and supplies. 
● Provide verbal and written translation of support documents, contracts, meeting, statements, records, etc. as requested.
● Support onboarding of new team members. 
● Participate in the development of administrative policies and procedures.
Other tasks of similar nature as may be required. 

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.


Supervisory Responsibility: None 
Reports To: MCNL Director
Works With: MCNL HR and Finance, Europe IT support, travel and operations teams


Knowledge and Experience 
● A Bachelor’s degree in business or public administration, information management, or any related field. Alternatively, equivalent years of experience would be considered 
● A minimum of 2 to 3 years of professional experience in a fast-paced office environment, with emphasis on administrative services and/or facilities.
● Excellent computer skills required; comfort in working with IT functions a plus.
● Prior experience with coordination and management of travel schedules and meetings desirable.
● Sensitivity and experience in communicating with stakeholders from diverse sectors and backgrounds.
● Demonstrated ability to work well under pressure and cooperatively with team members and the ability to take direction as well as work independently.
● Overseas, international, non-profit experience and/or interest preferred.
● Fluent in Dutch and English


Success Factors 
● Comfortable working in a fast-paced, fluid environment and able to adapt, reprioritise and give assistance as needed in a growing organisation.
● A healthy combination of professionalism, confidence and good humour.
● Strong multi-tasking, organisational, and prioritisation skills.
● Excellent interpersonal, verbal and written communication skills.
● Able to work both independently and cooperatively.
● Able to represent Mercy Corps to visitors.
● Demonstrates flexibility and creativity in planning and problem-solving
● A quick learner, who takes the initiative and is accountable for results.

Living Conditions / Environmental Conditions

The position is based in The Hague and may involve occasional travel.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. 

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

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