INFORMATION TECHNOLOGY ASSISTANT, G5. UNIFIL, Naqoura – Lebanon

Posting Title: INFORMATION TECHNOLOGY ASSISTANT, G5
Job Code Title: INFORMATION TECHNOLOGY ASSISTANT
Department/Office: United Nations Interim Force in Lebanon
Duty Station: NAQOURA
Posting Period: 26 October 2017 – 09 November 2017
Job Opening Number: 17-Information Management Systems-UNIFIL-87684-R-Naqoura (M)

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Special Notice

Recruitment against these two positions is on a local basis; applicants in the General Service category shall meet the relevant employment requirements of the host country (Lebanon), including fulfilling visa or work permit stipulations. If you fulfill the visa and work permit stipulations for Lebanon, please specify in your cover letter and attach a copy of your visa and work permit under “attachments” of your application in Inspira.

Org. Setting and Reporting

These two positions are located in the Information Technology Unit, within the Regional Information and Communications Technology Section (RICTS), United Nations Interim Force in Lebanon (UNIFIL), Naqoura. The incumbents will report to the Chief Information Technology Officer, or his/her designate.

Responsibilities

• Assists in monitoring personal computers running the UN software delivery system to ensure that software distributions are being delivered correctly; Assists in performing software distribution updates, scripting, testing and support. • Performs research into new versions of centrally supported software and perform beta testing, production rollout and post production support. • Receives and logs problem calls or service requests in the automated tracking system; Attempts to resolve as many problem calls or service requests on initial contact; Diagnoses and resolves any hardware, software, or network connectivity problem with minimum delay. • Liaises with other areas of ICTS to facilitate completion of service requests; Escalates problems to the appropriate parties; Detects problem patterns and recommends solutions; Performs quality assurance procedures to ensure client satisfaction. • Keeps abreast of latest ICT standards and developments in technology; Provides basic training and advice to clients on the use of ICT standard systems and workflow processes; Prepares user and technical documentation. • Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, and various security software. • Assists in routine administration, operation, technical support, and monitoring of network and server systems; Collects various statistics and produces pertinent reports on the performance and reliability of network and server systems; Maintains the documentation of network and server systems. • Recommends acquisition of hardware, software, devices and tools to facilitate work; Receives, unpacks, and inspects incoming assets; Troubleshoots, cleans, and repairs/rebuilds equipment; Monitors inventory levels and alerts supervisor when low thresholds are reached. • May be required to work on shift assignments, after regular working hours and/or during weekends and holidays, to maintain the ICT service coverage and provide technical support to mission clients. • Performs other duties as and when required.

Competencies

– Professionalism: Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. – Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. – Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

High school diploma or equivalent is required.

Work Experience

A minimum of five years of progressively responsible experience in information technology, computer hardware, software and network installation, configuration and support or related area is required.

Languages

English and French are the working languages of the United Nations Secretariat. For the positions advertised, fluency in English (both oral and written) is required. Knowledge of another official United Nations language is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity, including but not limited to, respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to, whether they have committed or are alleged to have committed criminal offences or violations of international human rights law and international humanitarian law.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the At-a-Glance on “The Application Process” and the Instructional Manual for the Applicants, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The screening and evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications, including but not limited to, their education, work experience, and language skills, according to the instructions provided on inspira. Applicants will be disqualified from consideration if they do not demonstrate in their application that they meet the evaluation criteria of the job opening and the applicable internal legislations of the United Nations. Applicants are solely responsible for providing complete and accurate information at the time of application: no amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to a reference-checking process to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at midnight (New York time) on the deadline date.

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