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Special Notice

This temporary position is available 21 March 2018, subject to extension based on the availability of the post.

Notes:

• A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions, and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. In its resolution 66/234, the General Assembly further “stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…” Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified.

• Upon separation from service, including, but not limited to, expiration or termination of, or resignation from, a fixed-term, continuing or permanent appointment, a former staff member will be ineligible for re-employment on the basis of a temporary appointment for a period of 31 days following the separation. In the case of separation from service on retirement, a former staff member will be ineligible for re-employment for a period of three months following the separation. This equally applies, mutatis mutandis, with respect to a former or current staff member who has held or holds an appointment in another entity applying the United Nations Staff Regulations and Rules and who applies for a temporary position with the Secretariat.

• Subject to the funding source of the position, this temporary job opening may be limited to candidates based at the duty station.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions.

• The expression “Internal candidates”, shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15.

• Please note that candidates will be required to meet the requirements of Article 101, paragraph 3, of the Charter as well as the requirements of the position. The United Nations is committed to the highest standards of efficiency, competence and integrity for all its human resources, including but not limited to respect for international human rights and humanitarian law. Candidates may be subject to screening against these standards, including but not limited to whether they have committed, or are alleged to have committed criminal offences and/or violations of international human rights law and international humanitarian law.

• For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1.

• The Staff Regulations, Staff Rules and administrative issuances governing staff appointments can be viewed at: http://www.un.org/hr_handbook/English

Org. Setting and Reporting

This post is located in the Infrastructure, Network and Security Unit (INS) within the Information and Communications Technology Section (ICTS), Administrative Services Division (ASD) of the Economic and Social Commission for Western Asia (ESCWA). The Information Technology Assistant reports directly to the Information Systems Officer, and will be under the overall supervision of the Chief of Section.

Responsibilities

Within delegated authority, the Information Technology Assistant will be responsible for the following duties:

Server Operations and Administration:
– Occasionally supervises a team of staff for specific projects.
– Installs, configures, tests and deploys server hardware and software, including Local Area Network, Operating Systems, Unix, Linux, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, Identity Services Engine (ISE), Cisco network switches and NG firewalls, Electronic Video Surveillance and CCTV operations, and various security software.
– Performs administration, operation, technical support, and monitoring of server systems.
– Undertakes troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
– Liaises with other groups of ICTS and the user Departments for maintaining the efficient and reliable operations of server systems.
– Performs 24×7 operations of assigned systems.
– Assists in identifying the need for new systems or re-engineering of the existing systems.
– Assists in deploying/configuring systems so as to conform to infrastructure standards.
– Collects various statistics on the performance and reliability of server systems, and produces pertinent reports.
– Maintains the documentation of server systems, pertinent to operations and system administration.
– Provides guidance and training to new/junior staff.
– Prepares, maintains, and updates files (electronic and paper) and internal databases.
– Drafts documentation and reports.
– Performs other related duties as required.

Service Installation and Support:
– Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
– Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay.
– Drafts end-user and/or technical documentation.
– Escalates problems/tasks to the appropriate parties in accordance with established procedure.
– Detects problem patterns and recommends solutions.
– Keeps abreast of developments in technology both in the UN and in the industry in general.
– Occasionally supervises a team of technical staff for special projects.
– Performs other related duties as required.

Physical Requirements:
– May be required to lift, move, mount, or store equipment weighing up to 50 lbs, or up to 80 pieces of equipment occasionally.
– May be required to work on shift assignments on weekdays to maintain the service coverage from 07:00 to 20:00. Occasionally, on average once a month, the incumbent may be required to work ad-hoc assignments during evenings, nights or early mornings of working days as well as holidays and weekends.
– May be required to visit user’s premises to resolve problems on their servers or desktop PCs.
– May require the ability to cope with the working conditions of the Data Centre where the level of noise and electro-magnetic fields may be slightly higher than the normal office environment while the temperature may be lower.

Competencies

PROFESSIONALISM – Knowledge of information technology and applications, including computer system networks. Good technical skills, ability to conduct network maintenance, provide server services and user support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

TEAMWORK – Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

PLANNING AND ORGANIZING – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Education

High school diploma or equivalent. Certifications in Cisco, ISE, ITIL are desirable.

Work Experience

A minimum of 7 years of experience in information technology or related area. Experience in Tyco CCure software and in deployment of ISE and Cisco network deployment projects, and implementation of large CCTV networks is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. Arabic is also a working language of ESCWA. For the post advertised, fluency in oral and written English and Arabic is required.

Assessment

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test when they are short-listed for a job opening. Having passed the Administrative Support Assessment Test (ASAT) in English at the United Nations Headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International Criminal Tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST per applicable eligibility guidelines.

In addition to the above, the shortlisted candidates may undergo a substantive written assessment related to the functions of the post and a competency-based interview. Only short-listed candidates will be contacted.

United Nations Considerations

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations – Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.