Iraq (Erbil), Norwegian Refugee Council

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Rights respected, People Protected

NRC in Iraq

Since the Government of Iraq declared that combat operations against the Islamic State Group (IS) had ended in 2017, Iraq has been recovering from the significant damage and destruction caused by the armed conflict. Of the more than six million Iraqis who fled their homes since 2014, 4.5 million Iraqis have returned to their area of origin and 1.4 million remain internally displaced. Many Iraqis have returned to areas that lack basic infrastructure, services and livelihood opportunities, or where explosive devices have not been cleared. Other challenges returnees and secondarily displaced people face include the lack of security, community acceptance, housing, property and civil documentation issues as well as critical educational and health service gaps. Throughout this, Iraq continues to host over a quarter of a million Syrian refugees.

The UN estimates that more than 4.1 million Iraqis will need assistance in 2020, 1.77 million of them in acute need. With military operations against IS group having ended, the Iraqi government faces new challenges to ensure an inclusive reconstruction and reconciliation that will sustain peace. Since 2010, NRC Iraq has been assisting internally displaced Iraqis, Syrian refugees, returnees, and host communities in Ninewa, Dohuk, Erbil, Kirkuk, Basra, Salahdeen and Anbar Governorates.  

We focus on assisting the newly displaced, those experiencing protracted displacement in camps, and people returning to and living in hard-to-reach places by improving their chance of obtaining a durable solution.  NRC runs integrated programmes across Iraq to respond to people in need using our shelter and settlements, education, camp management, legal assistance, livelihoods, and cash activities. 

Application deadline:18.10.2020
Employer:Norwegian Refugee Council
Title:Head of Operations, Iraq
Employment type:Contract
Percentage of full-time:100
Webcruiter ID:4295456971

Duties and responsibilities

The purpose of the Head of Operations position is to manage and oversee the Area Offices, offloading the Country Director in managing complex country operations. The following is a brief description of the role.
Generic responsibilities

The Head of Operations is on behalf of the Country Director:

  • Primary focal point for all matters relating to Area Offices
  • Accountable for Area Offices operations; line management of Area Managers
  • Accountable for control and oversight of Area Offices and oversight of resource mobilisation
  • Represent NRC and networking at country level
  • Member of the Country Management Group (CMG)
  • Delegated responsibility for development and implementation of country strategy in line with overall NRC strategic direction
  • Compliance with and adherence to NRC policies, guidance and procedures
  • Support and ensure the development and implementation of safety and security policies in Area Offices
  • Advocacy on behalf of Area Offices
  • Support on system development and ensuring each Area Office has a strategy for national staff and development
  • Promote the rights of displaced populations (IDP’s/returnees) in line with the advocacy strategy
Knowledge, skills and experience that will help you succeed in this role

• Minimum 7 years’ experience working as a Deputy Country Director or Country Director in humanitarian/recovery context
• Experience from working in complex and volatile contexts
• Documented and proven results related to the position’s responsibilities
• Knowledge about own leadership skills/profile
• Fluency in English, both written and verbal
• Valid driver’s license

Context/ Specific skills, knowledge and experience:

• Knowledge of the context in the Middle East
• Knowledge of Arabic and/or Kurdish is an advantage
• Experience with organisational development, governance and control mechanisms

Personal qualities
  • Strategic thinking
  • Handling insecure environments
  • Empowering and building trust
  • Influencing
Additional Information
  • Contract period: 12 months.
  • Salary/benefits: According to NRC’s salary scale and terms and conditions.
  • Duty station: Erbil, Iraq, with 50% travel within Iraq. The position holder will be expected to travel to all areas of Iraq where NRC is operational.

Female candidates encouraged to apply

Please download Job Description of the position here.

We will review applications on an ongoing basis, interested candidates are encouraged to apply early.


 Location, ErbilIraq

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee.

We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights.

NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities

NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

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