driving the vision, strategy, and operations for all External Relations fundraising systems. The key goals for this role are to understand business objectives, develop and execute plans for system acquisition/enhancement and deployment; drive the development of policies and procedures; maintain data integrity; design and deliver effective user training programs; and actively manage software/service provider relationships.

• Partnering with the Director and other Associate Directors to understand the overall fundraising strategy and aligning technology solutions with those business strategies.
• Overseeing reporting and analysis of External Relations fundraising revenue, ensuring that it is timely, accurate and easily presented to Senior Management Team.
• Leading data gathering and analysis efforts to evaluate business needs and establish short- to long-term plans for addressing those needs through existing or new technology solutions.
• Monitoring performance metrics and developing remediation plans as needed.
• Establishing a technology vision for the External Relations department, in consultation with Information Technology.
• Providing leadership on the design, development, and deployment of fundraising systems.
• Managing all software providers and other external service providers engaged in response processing and fulfillment, data management, etc. 
• Developing and maintaining Policies and Procedures for External Relations that guide staff on the proper usage of the department’s fundraising systems.
• Identifying fundraising system training needs – both initial and ongoing – for External Relations staff, as well as staff in other departments.
• Working with fundraisers and other operational resources to define critical, constituent data elements that should be monitored for quality.

• Bachelor’s degree or equivalent experience.
• Minimum of 10 year’s experience in information systems implementation and 5 years at a nonprofit working with fundraising systems, both traditional CRMs and as well as digital platforms.
• Knowledge of CRMs like The Raiser’s Edge and Salesforce as well as digital platforms like Fundraise, MailChimp, and Marketing Cloud are valued and a plus.

You are excited by the possibility to learn about Action Against Hunger business objectives, developing and executing a plan to enhance the organization fundraising systems.

• You have previously managed fundraising operations within a nonprofit.
• You are motivated to work within the humanitarian sector specifically for Action Against Hunger cause.
• You are a good team player and an effective leader.

You appreciate the value of an integrated, cohesive team approach.

• You are a great listener and communicator, able to engage with different personalities and situations.
• You set meaningful objectives and define milestones or measures of success holding your team accountable for the results.