Org. Setting and Reporting

This position is located in the Network Support Unit, Infrastructure and Operations Section, Field Technology Service in UNGSC, Brindisi. The Telecommunications Assistant reports to a Chief Network Support Unit.

Responsibilities

Provide Field Missions, HQ, OAH, and DPA Technical Support (Tier 2) by: Assists with the commissioning of new satellite digital circuits, by recording and processing Mission requests in the management database. Registers the earth station with Intelsat, produces equipment configuration documentation for users and assists during satellite capacity provider testing and circuit line up. Remotely troubleshoots hardware and software problems, interference, system failures or service interruptions. Assesses possible causes based on information provided by the field technicians, results provided by monitoring tools and application of telecommunication technical knowledge and expertise. Coordinates with Missions and the Network Support on the steps for service restoration after any change or link failures by following standard operating procedures and escalates unresolved technical or administrative issues through UNGSC Satellite Management for further action. Provides training to first line support technicians of Network Control Center and new staff, on the use of satellite equipment and monitoring tools. Performs standby duty by provision of technical support for UN Centralized Teleport for unforeseen local/global events. Provide Specialized Technical support: Coordinates new carriers; commissioning, decommissioning and changing by verifying multiple parameters and complex configuration for critical satellite equipment. Compiles and submits transmission plans to Intelsat for approval. Strictly adheres to authorized standard operational procedures until closure of all technical stages. Manages leased satellite bandwidth by allocating resources based on Mission requirements/budgets and power/bandwidth constraints resulting from link budget analysis, ensuring compliance with international standards and optimizing transponder usage to allow expansion of existing services. Assist with Satellite Global Communications activities by: Installs, configures, tests, operates and maintains satellite communication equipment, monitoring tools and related infrastructure, according to system manuals, international standards and industries best practices. Monitors satellite earth station performance by analyzing measurement instruments and network supervisory tools, applying corrections when needed and producing reports including detailed reports of outages for mission focal points, service management, and UNHQ by collecting, analyzing and elaborating monitoring tools data. Maintains equipment inventory by updating asset managers on equipment movements, updating system configuration documentation and calculating equipment requirements, ensuring that operational needs of the earth stations are met and contingency backups are available. Provides documentation and assistance to support the procurement activities by producing technical specification for satellite communication solutions, based on an analysis of discrepancies, deficiencies and changes to equipment and standards, answering questions from vendors and performing technical evaluation of bids. ?Inspects satellite equipment upon arrival when requested by R&I, by evaluating conformity to purchase documentation. Ensure Compliance to International Standards (ISO 27001 and ISO 20000) teleport certification by: Reviews and maintains updated Acuity Stream Risk Management tool by defining main NSU components and assets, project activities and assessing NSU controls and risk metrics. Acts as focal point in auditing exercises by providing information to auditors about processes and workflows and attends regular meetings with other project stakeholders and UNGSC-B counterparts to follow up on project progress. Coordinates and promotes activities to identify and correct information security threats by compiling and maintaining information aligned with ISO standards, all relevant NSU documentation, such as Teleport monthly availability reports, system engineering diagrams, maintenance plans and reports, Standard Operating Procedures (SOP) and Work Instructions (WIN), Disaster Recovery Plan, Operating and Service Level Agreements (OLAs and SLAs), etc

Competencies

PROFESSIONALISM: Knowledge of information technology and systems, including operation and maintenance of Data Center Infrastructure. Good technical skills, ability to conduct infrastructure maintenance, structured cabling installation maintenance and manage services and support. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. TEAMWORK: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education

High school diploma or equivalent is required. ITIL Foundation certificate is required. Internal Auditor ISO 27001 Certificate is desirable. Newtec Certified Operations Professional (NCOP) certificate is desirable.

Work Experience

A minimum of 7 years of relevant and progressively responsible experience in the field of Satellite telecommunications. Good knowledge of RF Manager software of Intelsat is required. Experience with satellite management systems, LAN based protocols, Ethernet and TCP/IP, good knowledge of Satellite communications systems and technologies analog and digital transmission is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English (both oral and written) is required; knowledge of Spanish and Italian is desirable.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Recruitment for this position is done on a local basis. Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Service category in the United Nations Secretariat. Having passed the Administrative Assessment Support Test (ASAT) in English at Headquarters, ECA, ESCWA, UNOG, UNOV, ICTR, or ICTY may be recognized in place of the GGST, pending confirmation of validity. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to International Staff.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.