Org. Setting and Reporting

Under the overall guidance and direction of the Chief, Field Technology Service (FTS)/Infrastructure and Operations Section (IOS) in Brindisi, and within delegated authority the incumbent of the post holds a position within the Technology Infrastructure Support Unit (TISU).

Responsibilities

-Assists in providing support for computer information systems, applications support, server operations and administration, implementation of network projects, databases and applications in assigned areas and troubleshooting for various applications i.e., service support, as elaborated in the pages below.
– Assists in providing timely and efficient IT support to all mission components and sites,
– Receives and logs problem calls or service requests in the automated tracking system.
– Attempts to resolve problem calls or service requests on initial contact.
– Diagnoses and resolves relatively simple hardware, software, or connectivity problems.
– Assists Network Unit to provide network connectivity in the mission area and all team sites.
– Performs tasks related to scheduled service requests, including equipment replacement and transfer, equipment installation / uninstallation, software installation, LAN connection, returns to stock, etc.
– Escalates problems to the appropriate parties in accordance with established procedures.
– Provide basic training to end-users on the use of standard systems.
– Distributes and deploys new computers and IT equipment in the mission.
– Cooperates with Assets Management Unit to update the issuance and return to stock items.
-Actively participate in all activities related to Tier-III certification of Brindisi facility
-Keeps abreast of developments in technology both in the UN and in the industry in general.
– Other duties and responsibilities common to the specialties above include, but are not limited to:
-Providing general assistance across the various fields of ICT support services in the mission.
-Being part of cross-functional teams within FTS in order to assist with ICT related projects.

-Performs other related duties as required.

Competencies

PROFESSONALISM: Knowledge of geography, geographic information systems (GIS), web and mobile solutions development; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. 
COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
CLIENT ORIENTATION: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education

High School Diploma or equivalent is required. ITIL, PRINCE2 or Tier3 formal certification is desirable.

Work Experience

A minimum of three (3) years of progressively responsible experience in information systems analysis, database installation and management and website development, systems administration and maintenance, software applications, hardware installation and related work. Experience in international, multicultural organization is desirable. Experience in Internet Of Things and/or SCADA systems is desirable. A minimum of three (3) years of experience in Data Center infrastructure management is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in oral and written English is required. 
Knowledge of another official United Nations language is an advantage.

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

Recruitment for this position is done on a local basis. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to International Staff.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.